Last week a customer called and said the EPA was coming in to audit his records the next morning and he needed all his records going back 18 months (why only 18 months I still don't know). I reminded him that all of his records and chain of custody documentation where all online in his secure MyGeneration portal site. I helped him logon and he said he felt much better once he saw what he hadn't had to deal with for a very long time: managing all the paperwork associated with his waste streams that are hauled offsite.
He called the next day and said the EPA was very impressed with his record-keeping and didn't stay long.
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